Offer that top-notch service that takes your business to the next level
Introduce a data culture today to help your company thrive tomorrow. Share a trove of insights about your support tickets across teams, set up qualitative data streams, and increase the data knowledge of your team.
Improve client relationships by delivering premium service
Track & report KPIs
Track response time
Track the perceived friendliness
Track productivity
Do talks lead to sales conversions?
Prevent customer complaints
Visualize SLA’s
Organize your workforce
Use real-time and historical data to predict
staffing needs with dynamic staffing models
Predict peak demand
Make informed decisions
Measure the impact of your CS team on your bottom line
Customized shareable reports
Give informed advice to management
Justify funding for CS improvements
Keep costs under control
Get granular insights in your cost structure
Visualize personnel costs
Empower your organization with intuitive analytics