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Modern Analytics for Customer Service


With the right data at your fingertips, we help customer service departments make better business decisions to improve customer experience, monitor satisfaction, and maximize ROI.

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Be the driver of customer satisfaction and retention

Build your business on more than gut feeling. Remove departmental data silos and bring together internal and external data to make impactful decisions easier, faster.

Track & report KPIs

Track important KPIs like response time, productivity and perceived friendliness. Visualise SLAs and prevent customer complaints.

Organize your workforce

Use real-time and historical data to predict
staffing needs with dynamic staffing models, and peaks in demand.

Make informed decisions

Measure the impact of your CS team on your bottom line with customized shareable reports that allow you to give informed advice to management.

Keep costs under control

Control your budget. Get granular insights in your cost structure by visualising personnel costs, retention rates, and more.

How Biztory helps Customer Service
departments become data-driven

Give the people within your organization faster access to accurate data from across your business faster, and simplify reporting for your team.

Data Strategy & Vision

Set a direction for your organisation with a data strategy and vision that meets your business requirements.

Engineering & Analytics

Extract, transform and load your cleaned data and unlock impactful insights for the business.

Data Governance & Mesh

Keep your data clean and treat your architecture with the level of democratization it deserves.

Data Culture & Training

Remove data silos and create a data culture company-wide. Upskill your team with the right training.

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Build a data culture with intuitive analytics

Introduce a data culture today to help your company thrive financially tomorrow. Share a trove of insights across teams, set up qualitative data flows and increase the data knowledge of your team.

  • Self-service analytics
  • Higher adoption rate of tools
  • Learn to ask the right questions
  • Platform ecosystem with flexibility and choice
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Jumpstart your analysis with our Tableau Accelerator

Get access to our Customisable Executive KPI Scorecard Dashboard. Build your own comprehensive customer services analytics overview in minutes.

  • Pre-built: This Accelerator enables data from all across your business to be drawn together and displayed in a bespoke way for each intended audience.
  • Plug-&-Play: Build your overview in minutes and choose what data to display, from what data sources.
  • How-to included: We've included an adoption guide in the workbook.
Download the Accelerator for free

What's your burning business question?

Our team of specialists are here to guide you on your data journey. 


Book a call